Shared Services Centre (SSC) was formed in February 2004 to process Salaries, Employee benefits & Retirement benefits of L&T and S&A companies.
SSC has extended the scope of its operations and now handles payroll of more than 50,000 employees covering 7 separate ODs of L&T and 37 subsidiary and associate companies. SSC has also undertaken quality for improving its service to customers with the implementation of help desk software, periodical meetings with it's customers, monthly reports and has formed an Assurance Cell.
SSC is an organizational model where support services are separated from the mainstream business activities and organized along service lines. This helps in implementation of best practices across the organization in an efficient manner. The service levels can be considerably improved by leveraging information Technology.
Large organizations like L&T world over are moving towards the Shared service model to enhance efficiencies. In addition to these, SSC is also disbursing employee benefit payouts such as medical expenses, LTA, Car mileage, telephone reimbursement, etc.
Retirement funds comprising provident, gratuity, and superannuation of more than 50,000 employees within the L&T group are also being administered centrally by SSC.
SSC has in the course of the last one year successfully managed to address the various complexities arising out of the locational and functional diversity in the payroll and employee benefits of different L&T units.